Thursday, August 20, 2015

Culture shock.


We’ve been in Switzerland for three weeks now. In some ways this feels like an incredibly long amount of time, and in some ways it feels like we just got here. The first week or so was kind of like a weird vacation, but no nice hotel and going to work all day instead of exploring. But now we’ve been here 3 weeks, which is long enough to get used to some things, and for other things to really stand out as different/tough.

There are several aspects of our everyday life that we’ve gotten reasonably comfortable with: we can hop on the bus and get pretty much anywhere we want to go, we can go to the grocery store or pharmacy and leave with what we set out to get, and we’ve learned some basic French vocabulary so that we can successfully order in a restaurant (most of the time). I recognize how ridiculous that all sounds, but it really did take a few failed attempts at each of these things to get it right.

And we’ve also had a lot of very necessary tasks that were near impossible to complete (and that we’re still working on):
  1. Getting a bank account here as an American is pretty challenging (apparently this is the IRS’s fault). We were finally able to open ours last week, once we had the document proving that we live here full time (our “Attestation”).
  2. Getting said “Attestation” was not easy either – the canton of Geneva wants to know your permanent address in order to give you this document, and our current address is temporary.
  3. Finding someone to rent you an apartment without an “Attestation” is also hard…so you’ve got this chicken-and-egg situation here. The good news – we found an apartment! It’s about 20 minutes outside of the city center and it’s just perfect. It’s also a sublet, which made the paperwork significantly easier. We move in August 28, and we can’t wait.
  4. You also can’t get a cell phone contract until you are able to present your permanent residence permit (we don’t receive ours for another week or so). I was able to get a phone through work, but Andy is using a go-phone for now.
To summarize – the Swiss love rules/regulations and paper work. Our first 3 weeks here have been largely consumed with these administrative, get-our-stuff-together type tasks, and we haven’t had a ton of time to do many fun things…until this past weekend!

My parents came to visit us, and we had such a great time showing them a bit of our city. We enjoyed some touristy activities with them, but even more so just appreciated having some familiarity in our lives, even if just for a few days. Here are a few pictures from the weekend (Sue took so many more than I did):

 Picture with Jet D'eau #23
 Some of the best Italian food I've ever had - with an amazing view!
 St. Pierre's Cathedral

So anyway, culture shock.

In addition to the difficulties in getting settled in here, the following is just a list of our cultural observations that we thought were interesting/funny.

Clothes.
  • Men wear a loooot of capri pants. And super tight full-length pants.
  • Grown men (like 40 and up) pop their collars.
  • We see at least 3 people every day wearing some sort of American flag or American phrase on their clothes – and they definitely aren’t American.
Language.
  • About 50% of the time that we go somewhere, whoever we try to talk to is able to speak English – it’s so impressive to us. If you think about the reverse, a French person who speaks little-to-no English would have an incredibly difficult time in the US.
  • We hear a lot of broken English that can be pretty funny. For example, Trevor’s vet told us that “his liver isn’t very beautiful.” Our new landlord also referred to the dishwasher as a "robot". We were super confused for about 5 seconds.
  • Before we learned how to say “I don’t speak French” properly, Andy told a couple different people “You don’t speak French.” That went well.
  • We can both carry a simple conversation in Spanish, which has been incredibly helpful – we find that a lot of people here speak Spanish as a second language if they don’t speak English.
Food.
  • SO. MUCH. PIZZA. If we want to eat something cheap for dinner without cooking ourselves, our options are pizza or sandwiches.
  • Wine is cheaper than water.
  • We eat dessert every day. Gelato, pain du chocolat, tarts, pastries, custards…if we weren’t walking so much every day, we’d be well on our way to type 2 diabetes.
Other general observations.
  • Cigarette smoke is literally everywhere. Even though people can’t smoke indoors or on public transportation, we walk outside a lot too – and I would say about 50% of the general population smokes.
  • Apartments do not have air conditioning ever, and rarely have a dishwasher or washing machine.
  • Personal space is an American concept. I'm pretty sure that the lack of personal space here isn’t just a Swiss thing, because this city is so international- everyone is from all over the world- and the Americans are the only ones who will step back and give you some space on the sidewalk or on the bus. I decided that this is one of my favorite things about American culture.
So yeah – it’s an adventure, to say the least. Every couple of days, one of us asks the other - “are you still glad we did this?” And so far, the answer is still yes. It’s hard, every day presents a new challenge; but we’re learning a lot, and every day also gets a bit easier. We’re really excited to get moved into our new apartment, and even more pumped to start planning our first trip – Paris!

Friday, August 7, 2015

We made it!


We’re here! The past 3 weeks have been an absolute whirlwind, but we’re here and we are slowly but surely settling in.
As a brief recap, since July 16th, we:
  1. Resigned from our jobs in Denver
  2. Packed/shipped/donated/sold all of our possessions
  3. Closed on the sale of our home
  4. Sold both the cars
  5. Drove to Texas and had an awesome week of visiting family and friends
  6. Arrived in Geneva!
We’ve now been in Geneva for 9 days now and have gotten reasonably comfortable in our surroundings, but the first few days here was anything but comfortable…

I’ll preface this story by telling you: All of this is 100% true, and Trevor is fine now. Okay, continue.
On July 27th, we flew from Houston to Newark with no problems at all- the PetSafe office in Houston where we dropped the dogs off for the flight was very organized, and the woman who took the dogs and our paperwork could not have been more helpful. When we arrived in Newark, we were able to pick up the dogs with very little trouble and get to our hotel fairly quickly – and we are so glad we decided to stay a night in Newark between the two flights. It was so nice to let the dogs settle down and take them for lots of walks after being in their kennels for 6 hours, and we got one more really good night of sleep before having to deal with jet lag.

The next day, dropping the dogs off at the Newark PetSafe office was not quite as easy. PetSafe decided that Trevor’s kennel was too small for an international flight, despite the fact that (i) he could comfortably lay down, stand, turn around, and do a somersault in there, and (ii) he had just flown from Houston to Newark in the kennel with no issues. Thankfully, they had a larger kennel on hand that they were able to sell to us, for $250. This thing is enormous. This incident was also way more stressful than it had to be, because Sam hates his kennel and could see us, so he cried for the entire 45 minutes that this took to sort out.
Our flight went well and we arrived in Geneva on time the morning of Wednesday, July 29th. We collected our bags and found someone to show us where to pick up our animals, who directed us to a lone conveyor belt coming out of a yellow wall with pictures of dogs and cats on it.

We stood by this conveyor belt for 10 minutes…
15 minutes…
20 minutes…
30 minutes…

And my worry is increasing with every passing minute. After 30 minutes, I tell Andy (through tears) that our dogs are obviously still on the plane and on their way somewhere else by now. He asks a few more people (I think he spoke to 7 different airport personnel before finding someone who could help), and we learn that only SMALL animals come through the yellow wall hole – big dogs are taken to the freight facility. Which is not inside the airport.
So we go outside to get in a car to take us to freight - and the car we had reserved to pick us up is nowhere to be found. Through some lively charades, we were able to communicate to the taxi attendants that a normal taxi isn’t going to cut it once we have the kennels (especially with the small condo that Trevor is now traveling in). They are finally able to find us an 18-passenger van who is willing to take us to the freight facility. Perfect!

We get to the freight facility, which is essentially a huge warehouse. There are 5 different entrances, each of which has a directory of the different airlines contained in that particular entrance. After looking at each of the 5 directories, we have not found United. I walk in to the first one I see, Lufthansa (while Andy goes to make sure our van hasn’t left us), to ask where the United desk is. The response?
Lufthansa employee, with a heavy French accent: There is no United desk.
Me: Oh. Okay. So where do you think our dogs are?
Lufthansa employee: Hmm…maybe you try Swissworld? Or Swissport? Swissworld or Swissport. Try this.
Me: Um, okay. Merci.

We go to Swissworld first, where they direct us to Swissport. As soon as we got to the right desk, they knew who we were and told us the dogs were fine. Cue more tears from me, except this time from overwhelming relief. After signing some papers, paying some fees, then signing some more papers, we get to leave with our dogs. Yay!
Our van found our Airbnb apartment with no trouble at all, and the “concierge” (he was more like a personal assistant to the owner of the apartment I think) was waiting for us outside with the keys. He spoke great English and was very friendly and helpful; he helped with our bags, showed me how to use the coffee maker and internet, and told us where to take our garbage.

So he leaves, and we’re feeling pretty good about life. We log in to the Wi-Fi from our cellphones so we can check our email, and I feed the dogs. They were starving by this point – it was about noon, and they hadn’t eaten anything since the day before when we dropped them off at 2 pm. They both wolf their food down faster than usual, and Trevor starts gagging. This isn’t that unusual when he eats too quickly, just like if a person were to swallow too big of a bite. But then he kept gagging and trying to vomit.
For about 10 minutes, Trevor walked around our tiny apartment, trying to vomit – and nothing would come up. He was starting to walk funny too, and we noticed his stomach was starting to expand. After some quick Google-ing, we realize it’s pretty likely that his stomach has flipped. If you’ve never heard of this, a quick explanation from Wikipedia:

Gastric dilatation volvulus (also known as twisted stomach, gastric torsion and GDV) is a medical condition in which the stomach becomes overstretched and rotated by excessive gas content. The word bloat is often used as a general term to cover gas distension without twisting and is often a normal change after eating or with aerophagia. It is sometimes used incorrectly to indicate gastric torsion. Gastric dilatation volvulus always involves the twisting of the stomach and is a life-threatening condition that requires prompt treatment. The condition occurs commonly in domesticated animals, especially certain dog breeds. Deep-chested breeds are especially at risk. Mortality rates in dogs range from 10 to 60 percent, even with treatment. With surgery, the mortality rate is 15 to 33 percent.
So as you can imagine, we are FREAKING OUT. We start Google-ing “Geneva vet English-speaking”, and find a general number for veterinary services to call. They referred us to the closest emergency veterinary hospital…which is in France (Geneva is only 15 minutes from the French border, so this isn’t as ridiculous as it may sound). We call the hospital, but the desk staff only speaks French:

Me: Parle-vous anglais?
Receptionist: Non.
Me: Um...Parle vous…anyone…anglais?
Receptionist: Non…?

So we call the veterinary services office again, who graciously offer to call the French vet and explain our situation so that we can start heading that way.
Not knowing of any other options, we call the general taxi service number for Geneva and get a cab to come pick us up ASAP. We already know that taxis in Geneva are outrageously expensive, but we don’t have time to figure out how to take a train to France with a dog. When the cab arrives, the driver speaks verrrrry basic English – so I start in with the charades again, trying to explain that our “chien” (dog) is very sick, so he’s getting in the taxi with us. The cab driver is not excited to have a dog in his car, but I’m crying and visibly unstable, so he lets Andy load Trevor up in the back.

The drive to the vet in France takes about 40 minutes – and about every 5-10 minutes, an awful retching sound is coming from the back of the car. Worried that this man is going to throw us out of his cab, Andy and I would talk loudly to cover the noise…it’s convenient that the driver’s English was poor, because I think we said the same 2 or 3 sentences over and over, not having anything new to say to each other.
It’s about 3 pm when we arrive at the vet’s office. We pay the cab driver his 200 CHF (about $215) and the office staff take Trevor back to an operating room immediately. After waiting in reception for about 20 minutes, the doctor comes out to update us – and his English is great, thank goodness. He tells us that we got there just in time, Trevor is in surgery now and it should take about an hour. He suggests that we go back to our apartment, get something to eat, take a nap, and call to check on him when we wake up.

So that’s exactly what we did. The vet ordered another cab for us, we got a sandwich at the café next door to our apartment, and we went to sleep for about an hour. When I called the vet at about 5:30, we learned that surgery had gone very smoothly and he was in recovery. The vet wanted Trevor to stay there for a few days so that he could monitor his eating, and suggested that we call anytime we wanted to check on him.
For the next 2 days, we called 2-3 times a day and had the following exchange with the receptionist:

Me: Je m’appelle Stephanie Giblin –
Receptionist: Ah oui, Trevor! Un moment.

And then the vet would come to the phone and give us an update. We got to pick him up last Friday evening, and he has recovered like a champ. As of today (1 week later), he’s back to eating normal food, has stopped taking pain medication, and is begging for treats when Andy and I eat at the table.
While Trevor stayed at the vet in France those 2.5 days, Andy and I did our best to get somewhat settled. We:
  1. Bought our bus passes
  2. Changed our cash at the currency exchange
  3. Explored the train station
  4. Walked around the lake
  5. Hunted for an apartment
  6. Ate lots of croissants
  7. Slept at odd hours
And that’s pretty much how our first 3 days here went. We are so thankful Trevor is okay, and thankful for a smart vet who was willing to help a couple of sleep-deprived foreigners.

Thursday, July 16, 2015

How to move pets to Europe



Man, I sure wish someone had already written this blog post before we were getting ready to move. Figuring out how to get Sam and Trevor to Switzerland with us has been the most complicated, red-tape covered process of the whole move. There really isn’t a clear, centralized source of information for how to make it happen yourself; there are companies out there who specialize in pet relocation, but it’s stinking expensive, and we just couldn’t justify spending the money. Lucky for y’all, we figured it out for you; here are step-by-step directions to get your dogs and cats to Switzerland.[1] (Sidenote: If you don’t need to know how to move pets to Europe, I imagine this post is pretty boring and way too long; sorry about that.)

Step 1: Book their flights.

As soon as you know when you want to go, book the flights for the animals. If they’re lap dogs, they can likely ride in the cabin with you, which is so very simple. Big dogs like ours are more complicated.

The way I saw it, we had two options: get them certified as emotional support animals so they can ride in the cabin with us, or book them as cargo. Andy eventually talked me out of the first option, for a couple reasons:
  1. It would be dishonest; no, I technically do not need my dog with me at all times for emotional stability. Rather, Sam needs me with him at all times for his own emotional well-being, does that count? Andy said no. However, I did plenty of research on how to get them certified for this – since we didn’t go through with it, I won’t go into detail, but it’s definitely possible…and you certainly wouldn’t get any judgment from me if you decide to do it.
  2. Our dogs are the two most socially inappropriate animals on the planet, and getting them through an international airport would be an absolute circus.  Trevor doesn’t like other dogs; I think it’s because he thinks he’s a human, and he gets confused when he sees a creature at his own eye-level. Sam still hasn’t figured out how a leash works.
So, we decided to book them as cargo.

Step 1a: Pick an airline.

I did a lot of research on this as well, and we eventually settled on United. My main criterion was that the hold where they put the kennels was temperature-controlled and pressurized, and there really aren’t a ton of international airlines out there who make it clear that they offer that. Swiss Air was my first choice, because I think their service (like, for humans) is better; however, they only have room for one dog per flight.

We booked the flight for the dogs BEFORE booking our own tickets – there are a lot more seats for humans than dogs. (FYI, I got the impression that you don’t necessarily have to be on the same flight as your dog, but I can’t imagine why you would want to do that.)

United’s PetSafe program made me feel good about the process; they have a 24-hour contact desk just for traveling-pet related questions, so there’s no confusion about who to call. I talked to 3 different people throughout the process, and they all seemed competent and to know what they were talking about.

They will give you a quote when you book it, but you don’t pay until you drop the dog off on the day of travel; be prepared to pay a small fortune. In the interest of full disclosure, here’s what we were quoted:
  1. Houston to Newark – Approximately $850 for both dogs.
  2. Newark to Geneva – Approximately $2500 for both dogs.
A the time of booking, they need to know their weight, age, and breed, as well as the size of the kennel the dog will be in, so:

Step 1b: If you don’t already have one, buy a kennel.

The kennel has to meet the following requirements:
  1. Have ventilation on all four sides.
  2. Be made of a hard material (wood or plastic).
  3. Be held together with metal nuts and bolts; if they’re plastic, you’ll need to replace them with metal ones.
  4. Size requirements:
a. From United - Be tall enough that the dog has a 3 inch clearance between the top of its head and the roof of the kennel.
b. From EU flight regulations – Be large enough that the dog can stand up and turn around in it without trouble.

We decided to get this kind:


If your dog isn’t used to a kennel, start getting them used to it early. If they’re comfortable in the kennel, hopefully they won’t freak out as much when they have to be in it for an extended period of time. We put Sam and Trevor’s beds in the bottom part of the kennel (without the roof) starting about a month before our flights so they could start sleeping in it, and then put the roofs on about 2 weeks before.

Step 3: Microchip.

It’s required in pretty much all European countries, and it has to be a 15-digit, ISO microchip. Our vet used HomeAgain, which meets this requirement.

NOTE: The microchip has to be implanted before vaccinations are given.  For example, if your dog is up to date on his rabies vaccine, but was not previously microchipped, then the rabies vaccine must be administered again, AFTER the microchip has been implanted. These can be done the same day, as long as the microchip is done first.

When you get the microchip implanted, ask the vet for either (i) a microchip certificate, or (ii) a letter from the vet stating that the microchip was read before the vaccine was given. I got both, just to be safe.

Step 4: Vaccines.

Specifically rabies, but we went ahead and got all of them. This has to be done at least 21 days prior to entry, and the dog has to enter the country prior to the expiration of the vaccine (duh).

Step 5: Veterinary exam (the tricky part)

This has to be done within 10 days of you leaving the country. The exam has to be performed by a USDA-certified vet. The vet fills out and signs this form, called an Annex IV (http://www.blv.admin.ch/themen/04670/05325/05326/05328/05334/index.html?lang=en). Tell the vet to fill it out in block letters, in blue ink (not kidding). Some airlines also require their own health certificate to be filled out – United does not, the Annex IV form is sufficient for them.


The tricky part: There’s no guarantee how quickly the USDA office will get the certified form back to you. You can overnight it, you can include a pre-paid label for them to send it back to you, but the lovely woman on the phone informed me that they still can’t guarantee that you will get it back in time. Cool!

Extra tricky part: United requires these papers to be faxed to them 4 business days prior to your international departure.

Solution to this problem: Go the USDA office in person and have them sign it. It’s the only way to guarantee that you have the paperwork completed and in-hand (and delivered to the airline) in time for your travel. Road trip!

Step 6: Other paperwork.

There’s a form called a “Declaration of Non-Commercial Movement”, basically just stating that you aren’t moving the pets overseas to sell them. It’s included as the last page in the Annex IV form (link above), and it doesn’t have to be sent off or certified by anyone. Just fill it out and have it with you during travel.

Step 7: Get ready for the flight (night before).

The kennel needs to have 2 “LIVE ANIMAL” stickers on it (one on the top and one on the side), as well as orientation labels (“This side up”) to at least two sides of the kennel. You also need a food/water container that secures to the kennel door – I was told to freeze some water in there, so that as it gradually melts, the dog can drink it and it won’t spill everywhere.

They require the bottom of the kennel to have some sort of absorbent material in it (i.e., a puppy pad). We put a puppy pad in there with a foam bed on top of it. The kennel can’t have any toys or treats in it – we put one of our t-shirts in there.

Bring a Ziploc baggie with 14 oz. of food in it with you to the drop-off location – airline employees will secure it to the kennel.

You need to have the following papers with you during travel:
  1. Annex IV
  2. Declaration of Non-Commercial Movement
  3. Microchip certificate/letter from the vet
  4. Vaccine records
  5. Airline health certificate if required
Step 8: Drop your animal off.

Two hours early for domestic flights, three hours early for international flights. If you’re flying out of Intercontinental in Houston, the drop-off point is NOT at the airport – you’ll have to take them to the Air Cargo facility before you park your car or go to Passenger Drop-off.
  
And that’s it! Piece of cake, right? Our travel days are July 27-29, so we haven’t actually done that part yet. We’ll see how it goes!



 Pouting on the way home from the vet
Also pouting 


[1] This applies to pretty much all of Europe, but only cats and dogs. Other animals have weird requirements, or it isn’t possible.

Thursday, July 9, 2015

First Trip to Geneva



I wrote this awhile back, right after it happened about 2 months ago – it’s a funny story now, but not so much when I was going through it.

At the beginning of May, my new employer flew me out to Geneva for a quick trip to meet the team I will be working with and try to do a little house hunting - which didn’t happen, because of the following series of unfortunate events.

The plan was to fly from Chicago (where I was at the time for my current job) to London on an American Airlines/British Airways code-share flight and London to Geneva on British Airways. This was a terrible plan because, American Airlines.

Let me start off by saying: I know better. I have NEVER had a good experience with American, they have ALWAYS managed to screw up my trip, and I ALWAYS make an effort to avoid them. But, given the short notice and time constraints for this trip, I didn’t have a choice.

My flight was scheduled to take off at 4:40 pm on Friday, which would put me in Geneva at 11 am Saturday. It was pouring rain all day Friday in Chicago, so I knew before I even got to the airport that I would have some sort of delay. As the rain let up though, an announcement was made that our plane had “technical issues.” Awesome. They needed to go get a new part out of a warehouse, which was not actually on airport grounds, and then install the new part. They assured us that we would still get out of Chicago that night, and although we would all likely miss our connections, we would be automatically booked onto the next available connection.

Meanwhile, I made friends with a lovely Scottish woman in her mid-60’s (shout-out to Dorothy) at the cellphone charging station, which made for a much more pleasant wait. From about 6 pm to midnight, Dorothy and I kept each other company.

Over the next several hours, 8ish to midnightish, they managed to install the new part – but by then it was too late, and the flight crew had reached the end of their shift. Flight canceled. It’s now 1 am, and I go into survival mode.

In an effort to get in front of all the other angry passengers, I hustled over to the desk, retrieved hotel and meal vouchers for me and Dorothy, and herded her out of the airport to get a cab to the La Quinta that American Airlines so graciously reserved for us.

I got re-booked for a flight out of Miami for the following day – which meant I had lost an entire day of my 4-day trip. It also meant that I had missed the 3 appointments I made to look at apartments. To say I was mad is an understatement. I slept for about 3 hours in a humid La Quinta room then headed back to the airport for my flight to Miami. Survival mode still engaged.   

My American flight from Chicago to Miami was delayed (obviously), but thankfully not enough to make me miss my flight to London. I got to my gate in Miami, saw that my flight to London was now a British Airways flight and not American, and the angels in heaven sang and rejoiced.

Throughout the rest of the trip, I took notes on my phone of all the important lessons learned/things I wanted to remember to tell Andy about Geneva; I think these notes pretty much sum up my 48 hours there.
  1. British Airways flights are incredibly pleasant – a hot meal, whatever you want to drink, plenty of movies to choose from, and, most importantly, a friendly and courteous flight crew. British people are exceptionally polite.
  2. London Heathrow Airport is a nightmare. From what I understand, they just finished a massive remodel…and it’s very clean and updated. But, it’s absolutely enormous – I had a 100 minute layover between flights, and I barely made it to my gate in time.
  3. The Geneva airport is wonderful – just big enough to have everything you would want in an airport, but small enough that it’s fairly quick to get through. I made it through customs in no time and quickly got my bag.
  4. Cabs in Geneva are outrageously expensive. A 10 minute cab ride from the airport to my hotel cost 40 CHF (pretty much equivalent to $40). Public transportation is the way to go.
  5. The city shuts down on Sunday. I had been warned of this before the trip, but it was interesting to see in person; very few shops and restaurants were open the day I got there, including the grocery stores.
  6. The city is extremely dog friendly – there were dogs EVERYWHERE, both outside on the sidewalks and inside stores and restaurants. There are even bag stations to clean up after them every so often along the sidewalks.
  7. When you order a “coffee,” you’re going to get an espresso. There is no such thing as coffee as we know it, as far as I can tell. Must order lattes.
  8. It’s a BEAUTIFUL city. Parks and trees everywhere, cobblestone streets, stunning architecture, and all along a gorgeous lake. AND – people drink out of the public fountains. Like a fountain we might throw a penny in? They fill their water bottles in them, because the water is that clean.
  9. A LOT of people still smoke cigarettes.
  10. The traffic lights turn yellow in between green and red, but ALSO between red and green.

Aside from the time I spent in my new office, I went on a city bus tour and just explored a bit on my own – walked around the lake, poked in a few shops, ate at a couple restaurants. I’m not very good at traveling alone; I don’t enjoy it that much, because I don’t like talking to strangers, so there’s no one to talk to. This was exacerbated in a foreign country, where I had to start every conversation with “Do you speak English?” Gotta get going on my French! I’m excited to go back with Andy and experience more of the city with him/figure out what life is going to look like. 

I didn't take a ton of pictures, but here's a few:

 Espresso and gelato on lac Léman (Lake Geneva) - you can see the Jet d'Eau in the background, one of Geneva's landmarks. The water shoots 460 feet in the air.

 United Nations

 The Reformation Wall, a memorial dedicated to the four fathers of the Protestant Reformation (Theodore Beza, John Calvin, William Farel, and John Knox)